Cancellation Policy

Cancellation Policy for month to month services

Notice Requirement: Customers must provide a minimum of 30 days’ notice prior to their desired cancellation date. This notice period is essential for processing your request.

Written Notification: To initiate a cancellation. please submit your request in writing via email to our customer support team at support@a4cegroup.com. Be sure to include your full name and service details.

Effective Date of Cancellation: Cancellations will take effect 30 days from the date we receive your written notice.

Account Closure and Outstanding Balances: Customers are responsible for ensuring that all outstanding balances are settled before cancellation can be utilized. Failure to do so may result may result in additional charges or delays in processing your cancellation.

No Refunds or Pro-rated Credits: We do not provide refunds or prorated credits for any unused portion of the service term. All fees paid are final, are customers will be responsible for the full billing cycle.

Refunds for Non-Fulfillment: The only circumstances under which a refund may be granted are in the case of a non-fulfillment of services as outlined in your service agreement. If you believe you qualify for a refund due to non-fulfillment, please reach out to our customer support team for assistance.

Reactivation of Services: Customers who wish to reactivate their services after cancellation may be subject to reactivation fees and potential pricing changes. Additionally, there will be a 6 month waiting period from the date of cancellation before reactivation can occur.

If you have any questions or require further clarification, please don’t hesitate to contact our support team at Support@A4CEGroup.com

Termination by Company: We reserve the right to terminate services for any violation of our terms of service or non-payment of fees. By subscribing to our month-to-month services, you agree to abide by this cancellation policy.